March 15, 2011

Delivering Happiness by Tony Hsieh

This one of my book tips to you!!
I know that sometimes I read stuff that apparently has nothign to do with art, but in my opinion it has to do with the art of being an artist or at least it is about something you should know.

The last book I read is Delivering Happiness by Tony Hsieh - the CEO od ZAPPOS.
Zappos is an e-commerce website that orginally sold only shoes and now it sells thousands of items.

The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success. Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh, and make money too. Sound crazy? It's all standard operating procedure at, the online retailer that's doing over $1 billion in gross merchandise sales every year. In 1999, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an adviser and investor, and eventually became CEO. In 2009, Zappos was listed as one of Fortune magazine's top 25 companies to work for, and was acquired by Amazon later that year in a deal valued at over $1.2 billion on the day of closing. In his first book, Tony shares the different business lessons he learned in life, from a lemonade stand and pizza business through LinkExchange, Zappos, and more. Ultimately, he shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life.

Company's core value:

1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and A Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More With Less
9. Be Passionate and Determined
10. Be Humble

Get inspired and copy/paste some values to your own design business, you culture house, your studio, you environment and be happy!

The book was divided in the topics below

•Part One - Customer service and experience rules

•Part Two - Creating a culture and living the core values at work and play

•Part Three - Building a pipeline, hire at entry level and give them what they need to move up the chain

•Part Four - Delivering happiness to customers and employees

  Check out some videos aboiut Tony Hsieh and Zappos culture!




In 1999, at the age of 24, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined as an advisor and investor, and eventually became CEO, where he helped grow from almost no sales to over $1 billion in gross merchandise sales annually, while simultaneously making Fortune magazine’s annual “Best Companies to Work For” list. In November 2009, was acquired by in a deal valued at $1.2 billion on the day of closing.

Tony’s first book, Delivering Happiness, was published on June 7, 2010, and outlines his path from starting a worm farm to life at Tony shows how a very different kind of corporate culture is a powerful model for achieving success and happiness. Delivering Happiness debuted at #1 on the New York Times Bestseller list and remained on the list for 27 consecutive weeks.

He currently lives in Las Vegas and sort of has a cat.

The book website here!

Request a FEE Culture book here!

Check a FUNNY video about Tony Hsieh's background!

Zappos SlideShare Presentation!

Get a FREE version of the TRIBAL LEADERSHIP here!

This is a good choice of book for you to understand about a corporate culture, what motivates people, the happiness science and about enterpreneuship.

                                                 Good reading!

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